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The CESA 6 Technology Center is offering a 1-800/email HelpDesk service. District staff will have access to the HelpDesk via phone or email and will receive immediate assistance regarding their technical questions and concerns. Issues that need to be dealt with by in-district technicians will be supported by a “ticketing” process that will provide all of the relevant information and data required to communicate the technical concerns. District personnel will be able to simply log in and see the work that needs to be completed. District technicians will be able to respond to users, prioritize requests, pull reports and track data regarding the number and types of tickets submitted. HelpDesk fees will be based on the number of certified staff employed in the district.
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